Arrival Artistry (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you use our services or visit our website arrivalartistry.co.uk.
1. Information We Collect
We may collect and process the following information:
- Contact details such as name, phone number, email address, and postal address.
- Service details such as property address, booking dates, and any special instructions for changeovers.
- Website usage data including IP address, browser type, pages visited, and time spent on our website, where applicable through cookies, analytics tools and website security services.
- Security and anti-spam data such as IP address, browser and device information, and other technical signals processed by Cloudflare Turnstile to help distinguish genuine website visitors from automated bots.
- Payment details if you pay us directly for services.
2. How We Use Your Information
We use your personal information to:
- Provide and manage our changeover and cleaning services.
- Communicate with you about bookings, schedules, and enquiries.
- Send invoices, receipts, and payment confirmations.
- Improve our website, services, and customer experience.
- Protect our website and contact forms from spam, bots, abuse and other malicious activity.
- Comply with legal and regulatory obligations.
3. Sharing Your Information
We do not sell your personal data. We may share it only with:
- Trusted service providers who help us deliver or protect our services, such as payment processors, IT providers and website security providers.
- Cloudflare, which provides the Turnstile security service used on our website to help detect and block automated or malicious submissions.
- Legal authorities if required by law or to protect our rights.
Where third-party service providers process personal information on our behalf, they are required to handle that information appropriately and in accordance with applicable data protection requirements.
4. How We Protect Your Information
We store your personal data securely and take reasonable steps to protect it from loss, misuse or unauthorised access.
We also use security measures such as Cloudflare Turnstile to help protect our website and contact forms against automated spam and malicious activity.
5. Cookies and Website Security
Our website may use cookies and similar technologies to enhance your browsing experience, provide essential website functionality and help us understand website traffic. You can control or disable non-essential cookies through your browser settings where applicable, although some parts of the website may not function correctly.
Our contact form is protected by Cloudflare Turnstile, which operates in invisible mode. Turnstile runs security checks in the background to help determine whether a visitor is a genuine user or an automated bot.
To provide this service, Cloudflare may process limited technical information and browser signals, including your IP address, user-agent information and information about your browser environment. Turnstile does not access, store or transmit the information you enter into our contact form for the purpose of performing these security checks.
Cloudflare processes this information in accordance with its Turnstile Privacy Addendum.
6. Your Rights
Under UK data protection law, including the UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Request corrections to inaccurate information.
- Request deletion of your data where appropriate.
- Object to or restrict certain types of data processing.
- Request a copy of your data in a portable format.
To exercise any of these rights, please contact us using the details below.
7. Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact:
Arrival Artistry
Email: jenni@arrivalartistry.co.uk
Phone: 07934 303199
8. Changes to This Policy
We may update this policy from time to time to reflect changes to our services, website or legal obligations. The latest version will always be published on our website.