Arrival Artistry (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you use our services or visit our website arrivalartistry.co.uk.
1. Information We Collect
We may collect and process the following information:
- Contact details such as name, phone number, email address, and postal address.
- Service details such as property address, booking dates, and any special instructions for changeovers.
- Website usage data including IP address, browser type, pages visited, and time spent on our website (via cookies and analytics tools).
- Payment details if you pay us directly for services.
2. How We Use Your Information
We use your personal information to:
- Provide and manage our changeover and cleaning services.
- Communicate with you about bookings, schedules, and enquiries.
- Send invoices, receipts, and payment confirmations.
- Improve our website, services, and customer experience.
- Comply with legal and regulatory obligations.
3. Sharing Your Information
We do not sell your personal data. We may share it only with:
- Trusted service providers who help us deliver our services (e.g., payment processors, IT support).
- Legal authorities if required by law or to protect our rights.
4. How We Protect Your Information
We store your personal data securely and take reasonable steps to protect it from loss, misuse, or unauthorised access.
5. Cookies
Our website uses cookies to enhance your browsing experience and help us understand website traffic. You can disable cookies in your browser settings, but some parts of the site may not function correctly.
6. Your Rights
Under UK data protection law (including UK GDPR), you have the right to:
- Access the personal data we hold about you.
- Request corrections to inaccurate information.
- Request deletion of your data where appropriate.
- Object to or restrict certain types of data processing.
- Request a copy of your data in a portable format.
To exercise any of these rights, please contact us using the details below.
7. Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact:
Arrival Artistry
Email: jenni@arrivalartistry.co.uk
Phone: 07934 303199
8. Changes to This Policy
We may update this policy from time to time. The latest version will always be published on our website.